FAQs

Frequently Asked Questions

Browse through our extensive array of top-notch products to discover the perfect items that align with your preferences. Once you’ve chosen your desired product, select the appropriate options such as color, if available, and click the ‘Add To Cart’ button to secure your selection.

After adding all your preferred items, locate the shopping cart icon at the top right corner. Here, you can opt to continue shopping or proceed to confirm your order by selecting ‘Checkout.’

At this stage, you can either log in using your existing Xplozer.com account or smoothly proceed as a new user. We offer hassle-free registration options through email, Facebook, or Gmail for creating a new account.

Upon completion, proceed to the checkout stage. Verify your shipping address and choose your preferred payment method to finalize your order. Simply click ‘Place Order’ to conclude the process. Thank you for choosing Xplozer.com for all your electronic exploration needs!

Upon successfully placing your order at Xplozer.com, you will receive a prompt confirmation email, which will include all the essential details of your purchase, along with a unique order ID for reference.

To keep you informed throughout the process, we’ll send you another email notification once your order is dispatched. Now, all that’s left for you to do is kick back, relax, and eagerly await the arrival of your fantastic product(s)! Thank you for choosing Xplozer.com for your electronic exploration journey. 

At Xplozer.com, we prioritize the quality of our products, but in the rare instance that you receive a damaged, defective, or incorrect item, we’re here to help. Please contact us promptly by sending an email to support@xplozer.com within 24 hours of receiving the product. Along with your email, include reference pictures of the item, highlighting the damage or discrepancy, and provide details of the issue. Our dedicated support team is committed to assisting you and ensuring a swift resolution. Your satisfaction is our utmost priority.

Subscribing to Xplozer.com unlocks a world of exclusive benefits. As a subscriber, you’ll enjoy early access to the latest product releases, stay in the loop about upcoming promotions, and receive exclusive insights into hidden discounts and special offers. Joining our subscription list ensures that you stay ahead in the world of electronics, offering you a unique vantage point to explore the latest trends and innovations. Be a part of the Xplozer.com community and experience the advantages of being a valued member!

No need to worry! Sometimes, our system experiences a surge in new orders, leading to a brief delay in updating customer order details in the ‘My Account’ section. We appreciate your patience, and rest assured, your order details will be automatically updated once the system processes the information.

If you don’t receive confirmation details within the next 60 minutes or have any concerns, please feel free to reach out to us at support@xplozer.com, and we’ll promptly assist you. Your satisfaction is our top priority! 

Firstly, kindly check your bank account to confirm if the amount has been debited. Typically, in cases of payment failures, banks automatically refund the debited amount within 10 business days.

If the issue persists or if you require further assistance, please don’t hesitate to reach out to us at support@xplozer.com or call our helpline at +91 12345 67890. We are here to assist you in resolving any concerns and ensuring a smooth shopping experience for you.

Absolutely! To ensure a secure and personalized shopping experience, registering and logging in to your Xplozer.com account is a mandatory step for placing an order. Guest users are not permitted to place orders to prioritize security and provide tailored service. Follow the straightforward registration process on our website to enjoy the benefits of a seamless and personalized shopping journey.

To conveniently track the progress of your order, log in to your Xplozer.com account. Head to ‘My Account’ and select ‘Track Order’ for comprehensive details about your order.

Upon successful placement of your order, you’ll swiftly receive a confirmation email containing all the essential order details. Once your items are dispatched, we’ll notify you again through email. 

In the rare event of any unforeseen circumstances causing a delay in the shipment of your order, we’ll promptly update you with the reasons and provide revised shipping and delivery timelines.

For any additional concerns, delays, or if you require expedited delivery, please reach out to us at support@xplozer.com. We’re dedicated to assisting you in the best possible way. Your satisfaction is our top priority at Xplozer.com!

At Xplozer.com, we are committed to the timely processing and dispatch of orders. Typically, orders are processed within 1-3 working days from the date of placement. Following dispatch, our standard delivery timelines are approximately 3-5 business days for metro cities and 4-7 business days for the rest of India.

It’s important to consider that the actual delivery time may vary due to factors such as the shipping address, public holidays, extreme weather conditions, and coverage restrictions. Our team is dedicated to ensuring your order reaches you promptly and in perfect condition. We appreciate your patience and understanding. 

To cancel your order at Xplozer.com, follow these steps:

  1. Log In:

    • Log in to your Xplozer.com account using your credentials.
  2. Navigate to ‘My Orders’:

    • Once logged in, go to the ‘My Account’ section.
  3. Select the Order:

    • In the ‘My Account’ section, find the specific order you wish to cancel.
  4. Initiate Cancellation:

    • Click on the order and look for the cancellation option. Follow the on-screen instructions to initiate the cancellation process.
  5. Cancellation Confirmation:

    • After initiating the cancellation, you should receive a confirmation email indicating that your cancellation request has been received.

Please note that the ability to cancel an order may depend on the order’s current status and how quickly you make the cancellation request. If you encounter any issues or require further assistance, you can also reach out to the Xplozer.com customer support team at support@xplozer.com for prompt assistance.

If you’ve forgotten your password for your Xplozer.com account, no need to worry! Here’s what you can do:

  1. Reset Password:

    • Click on the ‘Forgot Password’ option while attempting to log in.
  2. Email Link:

    • A password reset link will be sent to the email address associated with your Xplozer.com account.
  3. Follow Instructions:

    • Open the email and follow the instructions provided in the message to reset your password.
  4. New Password:

    • Choose a new password for your account.
  5. Log In:

    • Return to the login page and use your new password to access your Xplozer.com account.

If you encounter any difficulties during this process, feel free to contact our support team at support@xplozer.com. We’re here to assist you every step of the way!